About refund / exchange
After the product arrives, be sure to check your order and arrival products.
If you have any deficiencies in the product, please contact us from the contact page within 10 days of arrival of the product.
We will exchange it for the same product.
In that case, if the replacement product cannot be prepared due to a shortage of inventory, etc.,We will respond to the refund of the product price.
Please note that the refund procedure may take about 1-2 weeks.
We do not accept returns due to customer's convenience.
・ When a product different from the ordered product arrives
・ If the product has defective parts
We cannot accept exchanges in the following cases. Please be sure to understand before purchasing.
・ Products that have been delivered for more than 10 days
・ Products returned without prior notice to customer support
・ Products that have been damaged or soiled when the product is confirmed after the product arrives.
・ Products that lack incidental materials (boxes, packages, etc.)
・ Dirt, damage, or loss of product tags (boxes, accessories, etc.)
・ Products with lost accessories
* Gift boxes are also part of the product. If you paste the shipping slip directly, we will not accept returns.
* If the condition at the time of return is significantly different from that at the time of delivery, we may not be able to accept returns.
* Cannot be exchanged for other products.
* If the item is out of stock, it will be refunded.
* We will bear the shipping cost for returning and redelivering defective products.